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Payment

Full payment must be made at the time of order completion. Goods will only be sent once payment has cleared. 

Delivery

We offer FREE standard delivery on all orders to be delivered to the UK.

All orders placed before 2pm on a working day will be sent on the same day via Royal Mail 2nd Class post.

Order placed after 2pm, will be sent on the following working day.

We also offer 1st Class & Special Delivery, at a subsidised rate.

Delivery to Europe is also subsidised, but there is no free option, given the extra cost, which we cannot incorporate in the pricing structure.

Charity

We will donate a minimum 10% of the net profit of Hello Koala to a charity with a sustainability focus. Our current charity partner is Hubbub UK.

Returns & Exchanges

We accept and will refund any returns sent back to us, in acceptable condition within 28 days of receipt.

Unfortunately, we cannot offer a free return service.

Privacy Policy

You can read our full privacy policy here

Real People, Real Passion

We are a small, but passionate business. We will do everything we can to make your experience using Hello Koala as seamless and efficient as possible. There may be hiccups along the way and we will do everything we can to resolve any issues as quickly and promptly as possible.

Other Stuff

The copyright on all content associated with this web site and online store belongs to Hello Koala Ltd, a company registered in England and Wales.

Company registration number: 122 116 08

Registered office: Hello Koala Ltd, Suite 4 Trinity House, 33a market Street, Lichfield, Staffordshire WS13 6LA